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One Commitment >>>>
Rapid Distribution
Domestic US distribution is handled through two ISO 9002 centers located in Charlotte, NC, and Phoenix, AZ.
The balance of North American and South American distribution is handled through facilities in Toronto and Mexico City.
Computerized systems provide instantaneous inventory management and accurate order picking for our more than 10,000 products.
Cooper Wiring Devices employs RF scanning and computerized routing to ensure fast, accurate order fulfillment and real-time inventory management.
Quality Manufacturing
Cooper Wiring Devices incorporates a high degree of automation and robotics and the strictest standards of quality control into every aspect of the manufacturing process.
At facilities in the United States and internationally, automation and quality control technologies ensure the reliability and performance of our wiring devices.
Our Industrias Royer operation is a recognized leader in Mexico and in South American markets.
Product Development
Cooper Wiring Devices' product development team consistently challenges conventional design philosophies to bring design, performance, safety and functional improvements to every product we make.
Beyond technical improvements, the team works closely with architects, builders, electrical engineers and electrical contractors to explore new options in product design.
Using advanced technologies and innovative industrial design, the Cooper Wiring Devices product development team has established new standards for performance, safety and ease of installation.
Customer Service
Dedicated Customer Service Representatives
Each Cooper Wiring Devices account receives the individual attention of a personal Customer Service Representative.
You have the name and number of the person responsible for the management of your account and the coordination of any special requirements you may have.
And ongoing monitoring and training ensures that your Customer Service Representative will remain courteous, knowledgeable, concerned and responsive to your needs.
Our Team Approach
Your personal Customer Service Representative is the captain of a solid, experienced team that is committed to your satisfaction.
If your Representative is ever unavailable, an equally experienced individual will be there to provide immediate assistance.
Technical support is just a phone call away, and our Online Customer Support Page can keep you updated on your shipments 24 hours a day.
Cooper Wiring Devices Field Representatives are among the most knowledgeable in the industry, and they focus on turning their know-how into programs and training sessions that can help you build business and increase satisfaction for your customers.
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