Domestic US distribution is handled through two ISO
9002 centers located in Charlotte, NC, and Phoenix, AZ.
The balance of North American and South American distribution
is handled through facilities in Toronto and Mexico City.
Computerized systems provide instantaneous inventory management
and accurate order picking for our more than 10,000 products.
Cooper Wiring Devices employs RF scanning and computerized
routing to ensure fast, accurate order fulfillment and
real-time inventory management.
Cooper Wiring Devices incorporates a high degree of
automation and robotics and the strictest standards of
quality control into every aspect of the manufacturing
process.
At facilities in the United States and internationally,
automation and quality control technologies ensure the
reliability and performance of our wiring devices.
Our Industrias Royer operation is a recognized leader
in Mexico and in South American markets.
Cooper Wiring Devices' product development team consistently
challenges conventional design philosophies to bring design,
performance, safety and functional improvements to every
product we make.
Beyond technical improvements, the team works closely
with architects, builders, electrical engineers and electrical
contractors to explore new options in product design.
Using advanced technologies and innovative industrial
design, the Cooper Wiring Devices product development
team has established new standards for performance, safety
and ease of installation.
Dedicated Customer Service Representatives
Each Cooper Wiring Devices account receives the individual
attention of a personal Customer Service Representative.
You have the name and number of the person responsible
for the management of your account and the coordination
of any special requirements you may have. And ongoing
monitoring and training ensures that your Customer Service
Representative will remain courteous, knowledgeable, concerned
and responsive to your needs.
Our Team Approach
Your personal Customer Service Representative is the captain
of a solid, experienced team that is committed to your
satisfaction. If your Representative is ever unavailable,
an equally experienced individual will be there to provide
immediate assistance. Technical
support is just a phone call away, and our Online
Customer Support Page can keep you updated on your
shipments 24 hours a day. Cooper Wiring Devices Field
Representatives are among the most knowledgeable in the
industry, and they focus on turning their know-how into
programs and training sessions that can help you build
business and increase satisfaction for your customers.
- Joe Passos
Director, Sales Operations |
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