Cooper Wiring Devices Adds Online Customer Support Services


Cooper Wiring Devices Supports Distributors, Contractors, Retailers With New Integrated Marketing Program
New Brand Identification, Packaging, 600-Page Catalog and 6 Products, Are All Key Elements


LONG ISLAND CITY, N.Y., August 5, 2002 - A strong, integrated branding and marketing program to support electrical distributors, contractors and specifiers around the country is now being launched by Cooper Wiring Devices (CWD) for its comprehensive line of over 10,000 electrical products.

"It is no accident," says Marketing Vice President James Knapik, "that we are making a heavy investment to support our customers at this time when our industry, its media and the country at large are experiencing an economic slow-down. For us, as a relatively new and growing entity, this is the perfect time to counter our competition, distinguish ourselves from them, to assert ourselves as the most customer-conscious supplier in the industry, and to boost that industry itself."

Broad, Multi-Level Program

The Cooper Wiring Devices' branding program is being launched this spring and is calculated to reinforce the whole electrical wiring devices field. CWD is adding staff and products, expanding promotional activities, and strengthening its product packaging and merchandising support with a new, aggressive look. Central to the CWD branding effort is a campaign theme positioning Cooper as "The New Power in Wiring Devices". An important expression of "the New Power" branding effort is a bold, all-inclusive product catalog and easy-to-use product identification system.

Knapik explained that behind the program - and part of CWD's multi-million dollar investment - was a 6-month "brand architecture study" done by Wirthlin Worldwide. The study surveyed hundreds of electrical distributors, contractors and specifiers to discover their opinions and determine their needs.

"Cooper Wiring Devices' new 500-page catalog," Knapik says, "provides product solutions for commercial, industrial and residential applications. It will be very useful to our customers. It's a virtual product guide and directory, giving dimensions, rating specs, specific features, testing and code compliance data, and material characteristics for the most integrated group of products - from switches, plugs and connectors to the latest locking, watertight and hospital-grade devices."

Adds Marketing Manager Dan Carazo: "Our new catalog is a core component to our marketing strategy. It provides a very visible way to communicate our extensive array of over 10,000 products. It literally illustrates why Cooper is The New Power in wiring devices."

According to Rodney Long, Vice President of Distributor & OEM Sales, "the catalog is an in-depth technical reference, a guide to industry associations and organizations, essential codes and standards as well as containing a glossary of electrical terms. We produced it with our customers' maximum convenience in mind."

Big Integration

"The year 2002 highlights our new Cooper identity as a new division of Cooper Industries," says Knapik. "Integrating the Arrow Hart and Eagle lines to clarify their complementary products has been a major accomplishment. We've supported this effort with the addition of many new or improved products. When Cooper Industries put this group together it was driven by the desire to become the industry's premier single source of electrical products for all industrial, residential, commercial and institutional markets. Our branding program is designed to build recognition of this new Cooper presence among electrical distributors, specifiers, contractors, industrial MROs and OEM end-users."

Fast Recognition in New Packaging

Bold, new product packaging is a cornerstone of this effort, according to Merchandising Manager Judy Gottesman. "It sets us apart from competitive suppliers by producing instant recognition of Cooper Wiring Devices as the newest and strongest power in our industry. Such brand recognition is critical to the success of our program," she says. "Our diverse merchandising programs are calculated to support all CWD's distribution channels and has already captured sales from our competition."

New Advanced Products

Spearheading the new marketing program is the introduction of several new products of the company. These exciting new products include Smart Dimmers, 50 amp California Standard Locking Devices, a new Mid-Size Unbreakable Wallplate line, Flat Cable plugs, the Little Brother Multi-media Panel, and Unbreakable Thermoplastic Range and Dryer plugs. They are engineered to provide superior quality and performance excellence and are available for immediate delivery. Knapik indicates that these six new products are precursors of "steady stream of new devices which will have special features for the professional installer that will save labor and eliminate costly callbacks.

CWD President Neal Kluger summarizes: "Our industry needs a shot in the arm at this time, and this program was devised to create excitement for both Cooper and the industry - and to stress our responsiveness to the industry's needs right now. In many ways, assertion of our new strength at this moment is intended not only to draw attention to ourselves but to emphasize the importance of so many products to all electrical industry professionals. The more we can help our customers, the more we help ourselves."

This new CWD marketing program is just being launched, but will continue well beyond the year 2002, Carazo says.

PRESS CONTACT:
Andrew J. Lazarus
A. J. Lazarus Associates, Inc.
10 St. Marks Avenue, Unit 1
Brooklyn, NY 11217
718-789-1500
ajl@ajlazarusPR.com